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FAQ
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How do I track my order?You can track your order using the tracking number provided in your shipping confirmation email. If you need assistance, please provide your order number, and I can help you track it.
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Do you offer any discounts or promotions?Yes, we regularly feature exclusive discounts and promotions! Simply click on the Special Offers button located at the bottom of our site to see the latest deals.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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Are Golden Phae products made with natural ingredients and free from chemicals?Yes, Golden Phae prioritizes high-quality, natural ingredients in all formulations, ensuring they are entirely free from harmful chemicals. Many products feature plant-based extracts, vitamins, and antioxidants to nourish and protect the skin naturally, offering a safe and effective option for all skin types.
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Can I use Golden Phae products if I have sensitive skin or allergies?Golden Phae designs products with gentle, non-irritating ingredients; however, it’s always wise to check the ingredient list and perform a patch test. For specific concerns, consulting a dermatologist is recommended.
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What skin types are Golden Phae skincare products suitable for?Golden Phae products are crafted to suit various skin types, including sensitive, dry, oily, and combination skin. Each product description provides detailed information on the ideal skin type, allowing customers to choose the best fit for their unique needs.
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